Integration directions
Agent and automation entry points
User-connected providers
These providers are connected by users or organisations and expose explicit capabilities.Vault native integrations
Vault native integrations are configured against a Vault and can participate in upload/import or workflow processes.ServiceNow details
The ServiceNow integration can be configured per Vault. Supported behavior includes:- Basic authentication or OAuth client credentials, depending on configuration.
- Instance URL, table name, encoded query, and display-value settings.
- Default table support such as
ast_contractwhere configured. - Optional field mappings for number, name, supplier, and status display.
- Connection testing before saving.
- Record browsing with search, limit, offset, and optional table override.
- Attachment browsing for selected records.
- Importing selected attachments, selected records, or matching records into Vault.
- Import modes:
UPSERT,NEW_RECORDS_ONLY, andUPDATE_EXISTING_ONLY.
import_from_integration currently supports ServiceNow for pulling records and linked attachments into the workflow Vault. It can use a saved table/query configuration or override the table/query for a run.
Workflow integration blocks
Workflows can use integration blocks without requiring a human to operate the UI each time.
See Workflow blocks for the full workflow catalog.
Workbench MCP/provider scan and import
Workbench can scan connected providers in a controlled sequence:- List enabled providers for the current Workbench session.
- List folders when the provider supports folder browsing.
- List or search files in a selected folder.
- Import selected files into the current Workbench chat.
- Save imported files into Vault only when the user explicitly asks and approves.
Workbench imports selected files rather than scanning an entire external repository. Agents should name the provider, folder, file, or query whenever possible.
Official MCP/provider catalog
The current provider catalog includes official MCP or source integrations that can be connected manually where enabled. Capabilities are declared per provider.
Manual provider connections store an endpoint URL and optional credential metadata. Secret-like metadata is sanitized and credentials are stored separately. A provider must be connected and Workbench-enabled before Workbench can use it for browsing or import.