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Use this page when the Help Center does not answer your question, you need a tenant or feature enabled, or an issue needs TextMine support to investigate.

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Email support

Email support@textmine.com for TextMine product, access, configuration, integration, billing, or workflow support. Use your organization’s approved support route if your TextMine deployment has a dedicated customer support process or named TextMine contact.

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What to include

Include enough context for the team to route the request without extra back-and-forth:
  • Your organization or tenant name.
  • The TextMine area involved, such as Workbench, Vault, Workflows, Records, Integrations, Public API, MCP, or Scribe.
  • The page URL, Vault, workflow, record, document type, run, or request ID where relevant.
  • What you expected to happen and what happened instead.
  • Steps to reproduce the issue, including screenshots when useful.
  • Business impact, urgency, and any deadline.
  • Whether the issue affects one user, a team, or the whole organization.
Do not send passwords, API keys, authentication tokens, private keys, or other secrets by email. If support needs sensitive configuration, ask for the approved secure handoff route.

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Common support requests

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Before sending

Search the Help Center first if the question is about a known workflow, integration, permission, or release note. Good starting points: If you are reporting a docs problem rather than a product issue, use the Raise issue link at the bottom of the affected page.
Last modified on June 22, 2026